Zadbaj FAQ —
All Your Questions, Answered

You must be at least 18 years old to register and play on Zadbaj. This is a strict requirement and Zadbaj reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any funds returned.

Go to the Login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive a reset code via SMS. Enter the code, set a new password and you are back in. If you no longer have access to that number, contact our support team via live chat.

No. Each player is allowed one account only. Creating multiple accounts to claim bonuses more than once is against Zadbaj's Terms and Conditions and will result in all accounts being permanently banned. If you accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

Log in to your Zadbaj account and go to the Profile or Account Settings section. You can update your display name and email address directly. For changes to your registered mobile number, you will need to contact our support team to verify your identity first — this is to protect your account from unauthorised changes.

Log in to your Zadbaj account and go to the Deposit section. Select your preferred payment method — bKash, Nagad or Rocket — enter the amount and follow the on-screen instructions to complete the transfer from your mobile wallet. Most deposits are credited to your Zadbaj account within a few minutes.

The minimum deposit on Zadbaj is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. To qualify for the 200% welcome bonus, your first deposit must meet the minimum bonus threshold — check the current promotion terms for the exact amount.

Most Zadbaj withdrawals to bKash, Nagad or Rocket are processed within 15 to 30 minutes during business hours. In some cases, especially for larger amounts or first-time withdrawals, the processing time may extend to a few hours while our team completes a routine security check. You will receive an SMS notification once your withdrawal has been sent.

If your deposit has not appeared in your Zadbaj account within 15 minutes, first check that the transaction was completed successfully in your bKash or Nagad app. If the money left your wallet but has not arrived in Zadbaj, contact our live chat support with your transaction ID and the amount. Our team will trace the payment and credit your account manually if needed.

Zadbaj does not charge any withdrawal fees on its end. However, your mobile wallet provider (bKash, Nagad or Rocket) may apply their standard transaction charges when receiving funds. These charges are set by the wallet provider and are outside Zadbaj's control. Check your wallet's fee schedule for the exact amounts.

When you make your first deposit on Zadbaj, you receive a 200% bonus on top of your deposit amount. So if you deposit ৳1,000, Zadbaj adds ৳2,000 in bonus funds — giving you ৳3,000 total to play with. The bonus is credited automatically to your account after your first qualifying deposit. Wagering requirements apply before you can withdraw bonus winnings.

Wagering requirements mean you need to bet your bonus funds a certain number of times before you can withdraw the winnings. For example, if the wagering requirement is 20x and you received ৳2,000 in bonus funds, you need to place a total of ৳40,000 in bets before the bonus winnings become withdrawable. All Zadbaj games contribute toward meeting the wagering requirement — check the Terms and Conditions for the exact multiplier and game contribution rates.

Yes. Your Zadbaj welcome bonus funds can be used across all games including Baccarat, Mines Gold, Lucky Dice, Monkey King, Ocean King Jackpot and Multi Bet. Some games may contribute at a different rate toward wagering requirements — for example, live Baccarat may contribute at a lower rate than slots. Full details are in the bonus terms.

Yes. Zadbaj regularly runs reload bonus promotions for existing players, as well as weekly cashback offers where you get a percentage of your net losses returned as bonus funds. VIP members receive higher cashback rates and access to exclusive promotions. Check the promotions section in your account or the VIP page for the latest offers.

Zadbaj currently offers seven core games:

• Baccarat — live dealer card game
• Monkey King — mythical slot with jackpot
• Mines Gold — grid-based crash/mine game
• Lucky Dice — provably fair dice game
• Ocean King Jackpot — arcade fishing jackpot
• Multi Bet — combined multi-selection betting
• VIP Exclusive Games — high-limit private tables

New games are added regularly based on player feedback.

Yes. Zadbaj uses certified random number generation for all games. Lucky Dice and Mines Gold are fully provably fair — after each round, you can verify the outcome independently using the server seed and client seed data provided in your game history. Live Baccarat uses a certified live dealer stream with real physical cards, which provides its own form of transparency.

Lucky Dice and Mines Gold are the easiest Zadbaj games to start with. Both have simple rules, adjustable risk levels and instant results. Lucky Dice lets you set a low-risk configuration where you win small amounts frequently — great for building confidence. Once you are comfortable, Baccarat is the next step up because it has one of the lowest house edges on the platform.

Multi Bet lets you combine multiple selections across different games or events into a single ticket. If all your selections win, your returns are multiplied together — so the potential payout is much higher than placing individual bets. The trade-off is that if even one selection loses, the entire ticket loses. It is the highest-risk, highest-reward option on Zadbaj and is best suited to experienced players.

The Zadbaj app is available as a free APK download for Android and through the standard process for iOS. Visit the App page on this website to get the official download link. Do not download the Zadbaj app from third-party sources — only use the link on the official Zadbaj website to ensure you get the genuine, secure version.

If the Zadbaj APK is not installing, you likely need to enable "Install from Unknown Sources" in your Android settings. Go to Settings > Security (or Privacy) > enable "Unknown Sources" or "Install Unknown Apps" for your browser. Then try installing the APK again. Make sure your Android version is 6.0 or higher. If the problem persists, try clearing your browser cache and re-downloading the APK.

First, double-check that you are entering the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the Login page. If you are getting an error message, try clearing your browser or app cache and reloading. If your account appears to be locked, contact our 24/7 live chat support — account locks are usually resolved within minutes.

The Zadbaj app is optimised for low data usage and works well on 3G connections. Games like Lucky Dice and Mines Gold use very little data. Live Baccarat uses more data because of the video stream, but the app automatically adjusts stream quality based on your connection speed. For the best experience on limited data, use the app rather than the mobile browser — it is significantly more data-efficient.

The Zadbaj VIP programme has multiple tiers. You earn VIP points every time you place a real-money bet on any Zadbaj game. As your points accumulate, you move up through the tiers — each higher tier unlocks better benefits including higher cashback rates, faster withdrawals, higher deposit limits and access to exclusive VIP-only games and tournaments. Visit the VIP page for the full tier breakdown.

VIP points are earned automatically every time you place a real-money bet on any Zadbaj game. The number of points earned per bet varies by game — higher-stakes games and certain game types may earn points at a faster rate. Bonus funds do not count toward VIP point accumulation — only bets placed with real deposited money qualify.

Zadbaj VIP members enjoy a range of exclusive benefits depending on their tier:

• Higher cashback percentages on losses
• Faster withdrawal processing times
• Access to VIP-only high-limit Baccarat tables
• Exclusive reload bonus offers
• Personal account manager at top tiers
• Early access to new game releases
• Invitations to VIP tournaments with guaranteed prize pools

VIP tiers on Zadbaj are reviewed periodically. If your activity drops significantly below the threshold for your current tier, your status may be adjusted at the next review period. Zadbaj gives advance notice before any tier downgrade and provides a grace period to maintain your level. Active players who bet regularly rarely need to worry about losing their VIP status.