▶ YOUR DATA & YOUR RIGHTS

Zadbaj Privacy Policy — How We Protect Your Personal Data

At Zadbaj, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it and how we keep it safe. No jargon, no hidden surprises.

Last updated: 1 January 2025

Our Privacy Commitments

Your Data Is Never Sold

Zadbaj will never sell, rent or trade your personal data to any third party for marketing purposes. Your information exists to make your Zadbaj experience better — nothing else. We are transparent about every party that touches your data and why.

256-Bit SSL Encryption

Every piece of data transmitted between your device and the Zadbaj platform is protected by 256-bit SSL encryption — the same standard used by major banks. Your financial details, login credentials and personal information are encrypted at every step.

You Control Your Data

Zadbaj gives you meaningful control over your personal data. You can request access to the data we hold about you, ask us to correct inaccuracies or request deletion of your account and associated data at any time by contacting our support team.

Minimal Data Collection

We only collect the data we genuinely need to operate your account, process payments and comply with our legal obligations. We do not collect data speculatively or build profiles beyond what is necessary for a safe and enjoyable gaming experience at Zadbaj.

Transparent Cookie Use

Zadbaj uses cookies to keep you logged in, remember your preferences and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites. You can manage your cookie preferences at any time from your browser settings.

Marketing You Can Opt Out Of

If you have opted in to receive marketing communications from Zadbaj, you can opt out at any time by contacting our support team or using the unsubscribe link in any marketing email. Opting out of marketing will never affect your ability to use the Zadbaj platform.

1. Introduction

This Privacy Policy explains how Zadbaj ("we", "us", "our") collects, uses, stores and protects the personal data of players and visitors who use the Zadbaj platform at zadbaj.org ("the Platform"). We take your privacy seriously and are committed to handling your personal data responsibly and transparently.

By registering an account at Zadbaj or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This Policy should be read alongside our Terms and Conditions, which govern your use of the Zadbaj platform as a whole.

Zadbaj is designed for players in Bangladesh. We understand that trust is everything in online gaming, and we believe that being completely open about how we handle your data is a fundamental part of earning and keeping that trust. If you have any questions about this Privacy Policy that are not answered here, please contact us at [email protected].

Quick summary: We collect only what we need, we protect it with industry-standard security, we never sell it, and you can ask us to delete it at any time.

2. Data We Collect

Zadbaj collects personal data in several ways: directly from you when you register or use the Platform, automatically when you interact with the Platform, and from third parties such as payment processors and identity verification providers.

2.1 Data You Provide Directly

  • Full legal name and date of birth
  • Residential address and country of residence
  • Email address and mobile phone number
  • Username and password (stored in encrypted form)
  • Identity documents submitted for verification (national ID, passport)
  • Payment method details (mobile money numbers, bank account details)
  • Communications you send to our support team

2.2 Data Collected Automatically

  • IP address and approximate geographic location
  • Device type, operating system and browser version
  • Pages visited, games played and time spent on the Platform
  • Deposit and withdrawal history
  • Betting history and game session data
  • Cookie and session data (see Section 7)

2.3 Data from Third Parties

Zadbaj may receive data about you from payment processors (such as bKash, Nagad and Rocket) to confirm transaction details, and from identity verification providers to confirm your age and identity. We only request the minimum data necessary from these providers.

Data Category Examples Source
Identity Data Name, date of birth, national ID You / Verification provider
Contact Data Email, phone number, address You
Financial Data Payment method, transaction history You / Payment processor
Technical Data IP address, device, browser Automatically collected
Usage Data Games played, bets placed, session length Automatically collected
Marketing Data Communication preferences You

3. How We Use Your Data

Zadbaj uses your personal data only for legitimate purposes directly related to operating the Platform and providing you with a safe, fair and enjoyable gaming experience. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

  • Account management: To create, maintain and secure your Zadbaj account, including verifying your identity and age.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods.
  • Customer support: To respond to your enquiries, resolve disputes and provide assistance when you need it.
  • Legal compliance: To meet our obligations under applicable anti-money laundering, fraud prevention and responsible gaming regulations.
  • Platform improvement: To analyse how players use Zadbaj so we can fix issues, improve features and develop new games.
  • Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our Responsible Gaming Policy.
  • Marketing communications: To send you bonus offers, promotions and platform updates — only if you have opted in to receive them.
  • Fraud and security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse and other prohibited behaviour.

Legal basis: Zadbaj processes your personal data on the basis of contractual necessity (to operate your account), legal obligation (compliance requirements) and legitimate interests (fraud prevention and platform security). Marketing communications are processed on the basis of your consent only.

4. Who We Share Your Data With

Zadbaj does not sell your personal data to any third party. We share your data only where it is necessary to operate the Platform, comply with legal obligations or protect the security of our players. The categories of third parties with whom we may share your data are set out below.

4.1 Payment Processors

We share the minimum necessary financial data with payment processors such as bKash, Nagad and Rocket to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by strict data security obligations.

4.2 Identity Verification Providers

To comply with age verification and anti-money laundering requirements, Zadbaj uses third-party identity verification services. We share your identity documents and personal details with these providers solely for the purpose of verifying your identity. Verification data is not used for any other purpose.

4.3 Technology and Hosting Providers

Zadbaj uses third-party cloud hosting and technology infrastructure providers to operate the Platform. These providers have access to your data only to the extent necessary to provide their services and are contractually prohibited from using your data for any other purpose.

4.4 Regulatory and Law Enforcement Authorities

Zadbaj may be required to disclose your personal data to regulatory bodies, law enforcement agencies or courts where required by applicable law. We will always seek to limit such disclosures to the minimum required and will notify you where legally permitted to do so.

No cross-border transfers without safeguards: Where your data is transferred outside Bangladesh, Zadbaj ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable local law.

5. Data Retention

Zadbaj retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes and enforce our agreements. The specific retention periods we apply are as follows:

  • Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering requirements.
  • Transaction records: Retained for 7 years to comply with financial record-keeping obligations.
  • Identity verification documents: Retained for 5 years after account closure or the completion of the verification process.
  • Customer support communications: Retained for 3 years after the resolution of the relevant enquiry.
  • Marketing preferences: Retained until you withdraw your consent or request deletion.
  • Technical and usage data: Retained for up to 2 years for platform improvement and security purposes.

When your data is no longer required, Zadbaj will securely delete or anonymise it so that it can no longer be linked to you as an individual.

6. Security Measures

Zadbaj takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:

  • 256-bit SSL encryption for all data transmitted between your device and the Zadbaj platform.
  • Encrypted storage of passwords — we never store your password in plain text.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Strict access controls ensuring that only authorised Zadbaj staff can access personal data, and only to the extent necessary for their role.
  • Two-factor authentication options for player accounts to add an extra layer of login security.
  • Continuous monitoring of our systems for suspicious activity and potential security threats.

While Zadbaj takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately.

Security tip: Use a unique password for your Zadbaj account that you do not use on any other website. Enable two-factor authentication from your account settings for maximum protection.

7. Cookies

Zadbaj uses cookies and similar tracking technologies to operate the Platform, remember your preferences and understand how players interact with our games and features. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

  • Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
  • Preference cookies: Remember your settings and preferences, such as your preferred language and display options.
  • Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected by analytics cookies is aggregated and anonymised.
  • Marketing cookies: Used to show you relevant promotions and bonus offers within the Zadbaj platform. We do not use marketing cookies to track you across other websites.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Zadbaj platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Your Rights

As a Zadbaj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

  • Right of access: You can request a copy of the personal data Zadbaj holds about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can request deletion of your personal data, subject to our legal retention obligations.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to withdraw consent: Where we process your data on the basis of consent (such as for marketing), you can withdraw that consent at any time.
  • Right to object: You can object to our processing of your data where we rely on legitimate interests as our legal basis.

Please note: Some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain. We will always explain clearly if we are unable to fulfil a request and why.

9. Children's Privacy

The Zadbaj platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at Zadbaj, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting all associated personal data.

Zadbaj uses age verification measures during the registration process to prevent underage access. We take our responsibility to protect minors seriously and cooperate fully with any investigation into underage gambling.

10. Changes to This Privacy Policy

Zadbaj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the Platform. The updated Policy will take effect immediately upon publication unless a later effective date is specified.

We encourage you to review this Privacy Policy periodically to stay informed about how Zadbaj protects your personal data. The date at the top of this page indicates when the Policy was last updated. Your continued use of the Zadbaj platform after any update constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Zadbaj handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week and take all privacy enquiries seriously.

Email: [email protected]
Live Chat: Available 24/7 from your Zadbaj account dashboard
Response Time: Privacy requests handled within 30 days

For information about your rights as a player and the rules governing your use of the Platform, please read our Terms and Conditions. For information about responsible gaming tools and support, visit our Responsible Gaming page.

SAFE & SECURE GAMING

Your Privacy Is Protected — Now Start Playing at Zadbaj

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